How to Pay Your Hosting Invoice With M-Pesa (STK Push or Paybill)

Before you start

• Have the phone with the M-Pesa line you will pay from nearby, unlocked.
• Make sure the line has enough balance (or Fuliza) for the full invoice amount, including 16% VAT.
• Find the invoice number — it is in the invoice email and in the client area.

Method 1: M-Pesa prompt from the invoice (recommended)

Step 1: Open the unpaid invoice

Log in at portal.autohost.co.ke → Billing → My Invoices. Unpaid invoices are marked Unpaid in red. Click the invoice (or Pay Now on the dashboard banner).

Step 2: Choose M-Pesa and enter your number

On the invoice, set Payment Method to M-Pesa. Enter the phone number that should receive the prompt — in the format 2547XXXXXXXX or 2541XXXXXXXX (no +, no leading 0) — and click Pay Now.

Step 3: Enter your PIN on your phone

Within a few seconds your phone shows a Lipa na M-PESA prompt with the amount and business name. Check the amount, enter your M-Pesa PIN, and press OK/Send.

Step 4: Wait for confirmation

You will receive the M-Pesa SMS, and the invoice page changes to Paid — usually within a minute (refresh the page if needed). A payment receipt is emailed to you, and the service is activated or renewed automatically.

Method 2: Lipa na M-Pesa Paybill

Use this if the prompt doesn’t arrive, or you are paying from someone else’s phone.

1. Open M-PESA → Lipa na M-PESA → Pay Bill.
2. Business number: the Paybill number shown on your invoice (under Payment instructions).
3. Account number: your invoice number (e.g. 10482) — this is how the payment is matched to your account.
4. Amount: the exact total on the invoice.
5. Enter your PIN and confirm.

Paying several invoices at once

Billing → Mass Payment lets you tick several unpaid invoices (for example, hosting plus a domain) and pay them in one M-Pesa transaction.

Other ways to pay

Method	Where
Visa / Mastercard / American Express	Invoice → Payment Method → Card
PayPal	Invoice → Payment Method → PayPal
Bank transfer (Equity, KCB, Co-op)	Details on the invoice; allow time to clear, and send us the slip
Airtel Money	Ask support for details before paying

To pay automatically next time, see Add a payment method.

Payment not reflecting?

1. Wait 15 minutes and refresh the invoice.
2. Check that the M-Pesa SMS shows the right business name, amount and account number.
3. Still unpaid? Open a Billing ticket or WhatsApp +254 104 666 000 with: your invoice number, the M-Pesa transaction code (e.g. TJR4K2X9QP), the amount and the phone number you paid from. We match it manually and activate the service.

Troubleshooting

Problem	Cause	Fix
“Invalid phone number”	Wrong format	Use 2547XXXXXXXX — no +, spaces or leading 0
Prompt says “Request cancelled by user”	Prompt timed out or Cancel pressed	Click Pay Now again and respond within a minute
“Insufficient funds”	Balance below total	Top up or use Fuliza; the total includes VAT
Paid twice by mistake	Duplicate payment	Open a Billing ticket — we add it as credit or refund it
Paid the wrong invoice number	Mismatched account number	Ticket or WhatsApp with the transaction code