Knowledge Base · Billing & Payments
How to Download Invoices and Receipts for Your Records
Your accountant needs proper invoices for every hosting and domain payment. All of them are kept in the client area as downloadable PDFs — here is how to find them, and how to make sure they show your company details.
Step 1: Find the invoice
Log in at portal.autohost.co.ke → Billing → My Invoices. All invoices are listed with their number, date, due date, total and status (Paid, Unpaid, Cancelled, Refunded). Use the search box or click a column header to sort by date.
Step 2: Open and download the PDF
Click the invoice to open it, then click Download (PDF) or Print. A paid invoice shows the payment date, method and transaction reference — it serves as your receipt.
Getting your company details on invoices
Invoices use the details in your profile at the time the invoice is created. To show your company name, address and KRA PIN:
- Go to Hello, (name) → Edit Account Details (or Account → Your Profile).
- Fill in Company Name, Address, and the Tax ID field (your KRA PIN).
- Save Changes.
New invoices will include them. For an already issued invoice that needs correcting, open a Billing ticket with the invoice number and the correct details. See also Update your account details.
Copies of emails
Support → Notification Centre (Email History) keeps every email the system sent you — invoices, payment confirmations, renewal notices. Click one to view it or resend it to yourself.
Monthly accounting routine
- [ ] Download the PDFs of the month’s Paid invoices.
- [ ] Match each one to its M-Pesa SMS, card statement or bank entry.
- [ ] Save them in a folder like
Accounts/2026/Hosting. - [ ] Add a billing contact (Account → Contacts, tick Invoice emails) so your accountant gets invoices directly.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| Can’t find an invoice | Different client account (another email) | Log in with the account that placed the order; or ask us to locate it |
| Invoice shows personal name only | Company fields empty when created | Update profile; ask Billing to reissue the old invoice |
| Download opens a blank page | Pop-up blocker | Allow pop-ups for portal.autohost.co.ke, or use Print → Save as PDF |
| Paid invoice still shows Unpaid | Payment not matched | Open a Billing ticket with the transaction code |
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Still need help?
Our Kenyan support team is on WhatsApp — real people, not bots. Mon–Sat, 8am–10pm EAT. Tickets are open 24/7.